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Retirement preparation

Prepare for a Pension Wise appointment

Gather the questions and records that make free pension guidance easier to use, without sharing private paperwork here.

All Pensions Editorial TeamPublished Updated 2 min read

General information, not personal financial advice. Sources checked 2026-10-04. No independent specialist review is claimed.

Check what the appointment covers

Pension Wise explains options for taking a UK defined contribution pension. People aged 50 or over can have an appointment; MoneyHelper also lists specific eligibility exceptions for some people under 50. Check the official eligibility page for your situation.

An appointment explains the options rather than recommending a specific product. Confirm your pension type first if you are unsure, and keep questions about different scheme types separately labelled.

Sources: MoneyHelper: Pension WiseMoneyHelper: Prepare for Pension Wise

Gather useful information

MoneyHelper’s preparation guide suggests finding current pension values and special features, checking your State Pension forecast, and having information about other finances and retirement plans. Start with the records you already have, then identify missing information.

Create a short index rather than a bundle of unexplained numbers: scheme name, document date, figure label and question. Keep sensitive documents in your own secure records. No appointment or document upload is booked through All Pensions.

  • Label each scheme and the latest document you have.
  • Write down questions about guarantees, access dates and charges.
  • Keep a separate list of unanswered provider enquiries.

Sources: MoneyHelper: Prepare for Pension Wise

Record what still needs action

After the conversation, distinguish an explanation you understood from an action you have actually completed. “Ask administrator about date” should stay open until you receive the answer; “appointment attended” does not mean a withdrawal or transfer has taken place.

Use the official Pension Wise site for appointment routes and its current accessibility information. All Pensions can help organise your preparation notes, but cannot act as your Pension Wise specialist or financial adviser.

  • Keep the appointment summary with your own records.
  • Give each follow-up a specific scheme and next step.
  • Revisit unresolved questions before issuing pension instructions.

Sources: MoneyHelper: Pension Wise

Sources & review

Next scheduled review: 2027-01-04. Provider details can change sooner. Use the official website for the current contact route.

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